Introduction

In today's competitive business landscape, organizations must ensure that every investment—especially in learning and development—delivers measurable returns. The ISO 29993:2017 standard provides a globally recognized framework for designing, implementing, and evaluating learning services outside formal education. Course on Managing Training & ROI through ISO 29993:2017 Workshop empowers professionals to drive performance outcomes, enhance learning effectiveness, and maximize ROI through structured training systems, compliance, and continuous improvement.

Participants will gain practical insights into aligning training initiatives with business objectives, adopting evidence-based learning metrics, and ensuring consistent quality management in educational services. Whether you are an HR professional, L&D manager, training consultant, or compliance officer, this course offers strategic tools and real-world case studies to enhance your training impact and value delivery using the ISO 29993:2017 standard.

Programme Curriculum

Training Course on Managing Training & ROI through ISO 29993:2017 Workshop

Introduction

Course Objectives

Understand the core principles and scope of ISO 29993:2017 learning services.
Define training ROI metrics to evaluate learning investments.
Identify critical components of non-formal education quality assurance.
Design learner-centered training programs aligned with organizational goals.
Implement a quality management system for training services.
Establish evidence-based training evaluation frameworks.
Map competency development to business performance indicators.
Apply gap analysis to identify training needs and solutions.
Integrate learning analytics to track effectiveness and engagement.
Use ISO standards compliance as a competitive advantage.
Manage training risks and ensure stakeholder satisfaction.
Prepare for ISO 29993 certification audits effectively.
Drive continuous improvement in L&D operations.

Target Audience

Learning & Development Managers
Human Resource Professionals
Training Consultants
Corporate Trainers
Compliance and Quality Officers
Instructional Designers
Learning Program Coordinators
Business Analysts focusing on Talent Development

Course Duration: 10 days

Course Modules

Module 1: Introduction to ISO 29993:2017

Scope and structure of the standard
Definitions and terminology
Key clauses and their implications
Link to other ISO standards (e.g., ISO 9001)
Role in training services
Case Study: A global consulting firm adopts ISO 29993 to standardize client training.

Module 2: Understanding Learning Services

Formal vs non-formal education
Identifying client vs learner roles
Types of learning services
Benefits of standardizing learning services
Lifecycle of a learning service
Case Study: University extension program leverages ISO to streamline short courses.

Module 3: Aligning Training with Organizational Objectives

Strategic alignment frameworks
Understanding KPIs and business needs
Communicating training ROI
Translating goals into learning outcomes
Stakeholder collaboration
Case Study: Telecom company links training to sales performance improvements.

Module 4: Designing Outcome-Based Training

Bloom’s taxonomy and learning outcomes
Curriculum design for ROI
Training formats: online, hybrid, in-person
Customized vs standardized content
Inclusive design practices
Case Study: NGO uses outcome-based design for upskilling rural trainers.

Module 5: Training Needs Analysis (TNA)

Methods: surveys, interviews, assessments
Organizational vs individual needs
Prioritizing needs
Addressing skills gaps
Documenting TNA results
Case Study: IT company identifies key skills gaps through robust TNA.

Module 6: Learning Content Development

Content mapping to outcomes
SME involvement and content accuracy
Multimedia and interactivity
Quality control in content development
Localization and cultural relevance
Case Study: eLearning platform boosts engagement with revised module content.

Module 7: Learner Engagement and Support

Pre-training assessments
Learner motivation techniques
Ongoing support systems
Personalized learning paths
Feedback loops
Case Study: Healthcare firm implements mentorship for trainees.

Module 8: Delivery of Learning Services

Training delivery models
Trainer qualification and monitoring
Learning environment setup
Blended delivery techniques
Technical infrastructure
Case Study: Logistics firm shifts to blended learning for remote staff.

Module 9: Evaluation and Assessment Techniques

Kirkpatrick’s model of evaluation
Pre/post testing
Behavioral change metrics
Client feedback systems
Summative vs formative assessments
Case Study: Airline evaluates technical training using Level 4 ROI model.

Module 10: Measuring Training ROI

Calculating ROI (Phillips model)
Cost-benefit analysis
Intangible vs tangible returns
Reporting ROI to executives
Benchmarking data
Case Study: Bank quantifies savings through leadership training.

Module 11: Quality Management in Training

Creating SOPs and process maps
Internal audits and reviews
Non-conformity identification
Corrective and preventive actions
Quality improvement cycles
Case Study: Retail chain implements QMS across training centers.

Module 12: Risk Management in Learning Services

Identifying learning risks
Risk mitigation plans
Legal and data privacy compliance
Continuity planning
Stakeholder communication
Case Study: EdTech startup mitigates cyber risks in online training.

Module 13: ISO 29993 Certification Process

Certification bodies and criteria
Pre-audit checklist
Documentation and evidence
Audit preparation
Post-certification maintenance
Case Study: Government agency gets certified to scale national training.

Module 14: Continuous Improvement in L&D

Kaizen and Lean in learning
Feedback mechanisms
Data-driven decision-making
Innovation in training delivery
Lessons learned reviews
Case Study: Pharma company improves training retention rates via feedback.

Module 15: Implementing ISO 29993 in Your Organization

Readiness assessment
Change management strategies
Resource planning
Pilot programs
Roadmap and action plan
Case Study: Insurance firm rolls out ISO implementation in 3 phases.

Training Methodology

Interactive Lectures: Deep dives into ISO 29993 clauses with real-time Q&A
Workshops: Hands-on activities and ISO documentation exercises
Group Discussions: Sharing experiences from different sectors
Simulations & Role Plays: Realistic training scenarios
Case Study Analysis: Application of concepts to practical business problems
Assessments: Pre-and post-training evaluations
Toolkit Distribution: Ready-to-use templates for implementation

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Training Management ISO Standards ROI Analysis Compliance

Programme Fee

Duration: 10 Days

Method: Online or Physical

Online Price: $2,000

Physical Price: $3,000

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Oct 19 2026

19 Oct — 30 Oct 2026

💻 Online / Virtual session

Online $2,000

Course on Managing Training and ROI through ISO 29993:2017 Workshop

Introduction

Programme Curriculum

Skills & Software Covered

Available Sessions