Introduction

In today’s dynamic industrial relations environment, shop stewards are expected to perform far beyond traditional grievance handling roles. Modern workplaces demand emotionally intelligent union representatives who can address employee wellness, workplace conflict, mental health concerns, productivity challenges, psychosocial risks, and organizational transformation while promoting harmonious labor relations. The Employee Counseling for Shop Stewards Training Course equips participants with skills necessary for effective employee representation in high-pressure and diverse work environments. The course integrates contemporary labor trends such as employee engagement, mental wellness, psychological safety, trauma-informed support, workplace diversity, resilience management, and occupational stress reduction.

As organizations increasingly focus on employee wellbeing, workplace inclusivity, psychosocial support systems, and sustainable labor relations, shop stewards must become trusted workplace counselors and employee advocates. This highly interactive training empowers participants to confidently manage employee grievances, workplace harassment concerns, absenteeism issues, burnout, disciplinary matters, and interpersonal conflicts using ethical counseling approaches and modern labor relations practices. Through practical case studies, simulations, role plays, coaching techniques, and workplace scenarios, participants gain actionable skills that improve workforce morale, trust building, dispute prevention, employee retention, and organizational productivity.

Programme Curriculum

Employee Counseling for Shop Stewards Training Course

Introduction

Course Duration

5 Days

Course Objectives

Apply modern employee counseling techniques in workplace environments.
Strengthen emotional intelligence and empathy skills for employee support.
Effectively manage workplace conflict resolution and mediation processes.
Address mental health and psychosocial workplace challenges professionally.
Enhance communication and active listening skills for labor relations.
Support employees experiencing stress, burnout, and workplace anxiety.
Promote psychological safety and employee wellbeing initiatives.
Handle grievances, disciplinary matters, and workplace disputes ethically.
Implement trauma-informed counseling approaches within organizations.
Improve employee engagement and trust-building strategies.
Facilitate workplace diversity, inclusion, and respectful culture programs.
Strengthen problem-solving and decision-making competencies.
Develop practical strategies for industrial harmony and workforce resilience.

Target Audience

Shop Stewards
Union Representatives
Human Resource Officers
Employee Relations Officers
Labor Relations Practitioners
Workplace Wellness Coordinators
Occupational Health and Safety Representatives
Supervisors and Team Leaders

Course Modules

Module 1: Fundamentals of Employee Counseling

Principles of workplace counseling
Roles and responsibilities of shop stewards
Ethics and confidentiality in counseling
Building employee trust and rapport
Counseling process and documentation
Case Study: Handling a confidential employee grievance involving workplace discrimination and emotional distress.

Module 2: Emotional Intelligence and Active Listening

Understanding emotional intelligence at work
Active listening and empathy techniques
Managing emotions during conflict
Building trust-based communication
Non-verbal communication skills
Case Study: Resolving tension between employees caused by communication breakdown and mistrust.

Module 3: Workplace Conflict Resolution and Mediation

Sources of workplace conflict
Conflict resolution models
Mediation and negotiation techniques
Managing aggressive behavior
De-escalation strategies
Case Study: Mediating a conflict between supervisors and unionized employees over workload allocation.

Module 4: Mental Health and Employee Wellbeing

Workplace mental health awareness
Identifying stress and burnout symptoms
Counseling employees facing anxiety and depression
Employee wellness programs
Referral systems and support services
Case Study: Supporting an employee experiencing burnout and declining productivity after organizational restructuring.

Module 5: Grievance Handling and Disciplinary Counseling

Employee grievance procedures
Counseling during disciplinary processes
Fair hearing and procedural justice
Documentation and evidence handling
Workplace policy interpretation
Case Study: Assisting an employee accused of misconduct while ensuring procedural fairness and emotional support.

Module 6: Diversity, Inclusion, and Workplace Respect

Diversity and inclusion principles
Preventing workplace harassment and bullying
Gender sensitivity and equity
Cultural competence in counseling
Respectful workplace communication
Case Study: Addressing allegations of workplace bullying and discrimination within a multicultural workforce.

Module 7: Stress Management and Resilience Building

Workplace stress management techniques
Building employee resilience
Coping mechanisms and self-care
Time management and work-life balance
Creating supportive work environments
Case Study: Helping employees manage stress during downsizing and operational uncertainty.

Module 8: Strategic Employee Advocacy and Industrial Harmony

Strategic labor relations approaches
Employee engagement and motivation
Advocacy and representation skills
Building collaborative labor-management relations
Sustaining industrial peace and productivity
Case Study: Facilitating constructive dialogue during wage negotiations to prevent industrial action.

Training Methodology

Interactive lectures and presentations.
Group discussions and brainstorming sessions.
Hands-on exercises using real-world datasets.
Role-playing and scenario-based simulations.
Analysis of case studies to bridge theory and practice.
Peer-to-peer learning and networking.
Expert-led Q&A sessions.
Continuous feedback and personalized guidance.

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Active listening conflict resolution emotional support workplace mediation

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Nov 02 2026

02 Nov — 06 Nov 2026

💻 Online / Virtual session

Online $1,000