Introduction

Performance feedback and coaching are critical leadership capabilities that directly influence employee engagement, productivity, accountability, and organizational performance. Performance Feedback & Coaching Training Course provides participants with practical, evidence-based frameworks for delivering constructive feedback, conducting effective coaching conversations, and fostering continuous performance improvement. Emphasis is placed on goal alignment, behavioural feedback models, psychological safety, growth mindset, and performance conversations that drive measurable results across teams and individuals.

The training equips managers and professionals with modern coaching techniques, feedback tools, and communication strategies that support talent development, performance management systems, and leadership effectiveness. Participants will learn how to manage difficult conversations, overcome resistance, link feedback to organizational objectives, and embed coaching cultures that support learning, agility, and high performance in dynamic work environments.

Programme Curriculum

Performance Feedback & Coaching Training Course

Introduction

Course Objectives

Understand modern performance management and continuous feedback frameworks.
Apply structured feedback models for behavioural and results-based improvement.
Develop coaching skills that enhance employee capability and accountability.
Strengthen communication techniques for difficult performance conversations.
Align feedback and coaching with organizational goals and KPIs.
Build psychological safety to support honest performance dialogue.
Use data and performance metrics to support objective feedback.
Apply coaching techniques for talent development and succession planning.
Address underperformance through structured improvement plans.
Enhance leadership effectiveness through coaching-based management.
Integrate feedback into performance appraisal and review systems.
Manage resistance and emotional responses during feedback sessions.
Develop action plans for embedding coaching cultures in organizations.

Organizational Benefits

Improved employee performance and productivity
Stronger leadership and people management capability
Enhanced employee engagement and motivation
Reduced conflict and misunderstandings at work
Better alignment between individual and organizational goals
Increased accountability and ownership of results
Stronger talent development and retention
Improved performance review and appraisal outcomes
Healthier organizational culture and trust
Sustainable performance improvement practices

Target Audiences

Line managers and supervisors
Human resource professionals
Team leaders and project managers
Senior and middle management
Talent development specialists
Performance management officers
Organizational development practitioners
Coaches and leadership trainers

Course Duration: 5 days

Course Modules

Module 1: Foundations of Performance Feedback

Principles of effective performance feedback
Continuous feedback versus traditional appraisal systems
Behavioural versus results-focused feedback
Linking feedback to goals and expectations
Common feedback barriers and how to overcome them
Case Study: Improving team performance through structured feedback

Module 2: Feedback Models and Techniques

SBI, STAR, and feedforward feedback models
Delivering constructive and corrective feedback
Balancing positive and developmental feedback
Timing and frequency of performance feedback
Adapting feedback styles to different personalities
Case Study: Applying feedback models in a high-pressure environment

Module 3: Coaching Skills for Managers

Differences between coaching, mentoring, and managing
Core coaching competencies and questioning techniques
Active listening and powerful questioning
Setting development-focused coaching goals
Structuring effective coaching conversations
Case Study: Coaching an employee to improve performance outcomes

Module 4: Managing Difficult Performance Conversations

Preparing for challenging feedback discussions
Addressing defensiveness and emotional reactions
Managing underperformance and behavioural issues
Maintaining respect and professionalism in feedback
Documenting performance conversations effectively
Case Study: Handling persistent underperformance constructively

Module 5: Using Data and KPIs in Feedback

Role of performance data in feedback discussions
Translating KPIs into actionable feedback
Avoiding bias and subjectivity in performance evaluation
Balancing quantitative data with qualitative insights
Tracking progress and improvement over time
Case Study: Data-driven coaching to improve sales performance

Module 6: Coaching for Development and Growth

Identifying strengths and development areas
Creating individual development plans
Supporting career progression through coaching
Coaching high performers and emerging leaders
Encouraging self-reflection and ownership
Case Study: Coaching for leadership development

Module 7: Embedding Feedback in Performance Systems

Integrating feedback into performance management cycles
Aligning feedback with appraisal and reward systems
Role of HR in supporting feedback cultures
Building manager capability for ongoing coaching
Monitoring effectiveness of feedback systems
Case Study: Organizational transition to continuous feedback

Module 8: Building a Coaching Culture

Characteristics of high-performance coaching cultures
Leadership behaviours that support coaching environments
Encouraging peer-to-peer feedback and coaching
Measuring the impact of coaching initiatives
Sustaining feedback and coaching practices over time
Case Study: Building a coaching culture across departments

Training Methodology

Instructor-led presentations and conceptual briefings
Interactive group discussions and experience sharing
Role plays and simulated feedback conversations
Practical coaching exercises and peer coaching sessions
Case study analysis and group problem-solving
Personal action planning and facilitator feedback

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.
f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

MS Word SAP SuccessFactors Lattice and 15Five

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Oct 19 2026

19 Oct — 23 Oct 2026

💻 Online / Virtual session

Online $1,000