Introduction

In today’s evolving workplace environment, employee relations, workplace dispute resolution, and fair disciplinary procedures are critical pillars of organizational stability and legal compliance. Organizations are under constant pressure to ensure procedural fairness, natural justice principles, and legally compliant grievance handling systems that minimize litigation risks and improve workplace trust.

Representation in Grievance Hearings Training Course equips participants with practical skills in case preparation, evidence presentation, advocacy techniques, and hearing procedures aligned with modern employment law standards and conflict resolution strategies. It strengthens capacity in handling sensitive workplace disputes involving misconduct allegations, disciplinary hearings, employee grievances, and appeal processes.

Programme Curriculum

Representation in Grievance Hearings Training Course

Introduction

Course Duration

5 days

Course Objectives

Understand grievance hearing procedures and labor law compliance frameworks
Apply principles of procedural fairness and natural justice
Develop strong case preparation and documentation skills
Demonstrate effective employee representation techniques
Analyze workplace conflict resolution strategies
Strengthen knowledge of disciplinary hearing processes
Improve evidence gathering and witness handling skills
Master advocacy and negotiation in HR hearings
Identify common procedural errors in grievance handling
Apply emotional intelligence in workplace disputes
Build competence in cross-examination and questioning techniques
Strengthen understanding of employment dispute resolution systems
Enhance ability to achieve fair, balanced, and legally sound outcomes

Target Audience

Human Resource (HR) Managers & Officers
Trade Union Representatives & Shop Stewards
Legal Advisors in Employment Law
Line Managers & Supervisors
Employee Relations Specialists
Organizational Development Practitioners
Government Labour Officers
Workplace Mediators & Arbitrators

Course Modules

Module 1: Foundations of Grievance Hearing Systems

Overview of grievance mechanisms in organizations
Legal frameworks governing workplace disputes
Principles of natural justice and fairness
Roles of employer, employee, and representative
Case Study: Unfair dismissal claim due to procedural breach

Module 2: Employment Law & Compliance Frameworks

Key labor laws affecting grievance hearings
Compliance requirements for organizations
Consequences of non-compliance and litigation risks
Role of regulatory authorities in disputes
Case Study: Regulatory penalty due to unfair disciplinary process

Module 3: Case Preparation & Documentation

Structuring grievance case files
Collecting evidence and supporting documentation
Timeline building and incident mapping
Identifying relevant policies and contracts
Case Study: Weak documentation leading to case dismissal

Module 4: Representation Skills in Hearings

Role of a representative in hearings
Communication and persuasion techniques
Managing opening and closing statements
Maintaining professionalism under pressure
Case Study: Successful representation reversing disciplinary action

Module 5: Evidence Handling & Witness Management

Types of workplace evidence
Preparing and questioning witnesses
Managing contradictory statements
Credibility assessment techniques
Case Study: Witness inconsistency affecting case outcome

Module 6: Cross-Examination & Questioning Techniques

Strategic questioning frameworks
Open vs closed questioning methods
Handling difficult witnesses
Avoiding leading or biased questions
Case Study: Effective cross-examination uncovering misconduct truth

Module 7: Conflict Resolution & Negotiation

Negotiation strategies in grievance hearings
Mediation vs formal hearing approaches
Emotional intelligence in dispute resolution
De-escalation techniques
Case Study: Successful mediation avoiding dismissal

Module 8: Decision Making & Appeal Processes

How decisions are made in hearings
Writing fair and defensible outcomes
Appeal procedures and review mechanisms
Ensuring transparency and accountability
Case Study: Overturned decision due to procedural unfairness

Training Methodology

This course employs a participatory and hands-on approach to ensure practical learning, including:

Interactive lectures and presentations.
Group discussions and brainstorming sessions.
Hands-on exercises using real-world datasets.
Role-playing and scenario-based simulations.
Analysis of case studies to bridge theory and practice.
Peer-to-peer learning and networking.
Expert-led Q&A sessions.
Continuous feedback and personalized guidance.

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Case preparation advocacy skills procedural knowledge communication skills

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Nov 02 2026

02 Nov — 06 Nov 2026

💻 Online / Virtual session

Online $1,000