Leadership and Management

Training Course on Leadership, Communication, and Interpersonal Skills

Introduction

In today’s rapidly evolving global marketplace, professionals are required to master more than technical proficiency. Success in any career hinges on the ability to lead with vision, communicate with impact, and build strong interpersonal relationships. Training Course on Leadership, Communication, and Interpersonal Skills is crafted to empower emerging leaders, team members, and decision-makers to refine their personal influence, enhance emotional intelligence, and lead collaborative success. Through engaging content, real-world case studies, and practical modules, participants will gain essential soft skills that drive organizational performance and individual growth.

This results-driven training focuses on transformational leadership, assertive communication, active listening, conflict resolution, and team collaboration. Participants will experience hands-on training with current leadership trends, social intelligence techniques, and agile communication tools. By the end of this course, learners will be equipped with the tools to communicate clearly, lead confidently, and foster productive professional relationships in any industry.

Programme Curriculum

Training Course on Leadership, Communication, and Interpersonal Skills

Introduction

Course Objectives:

Develop transformational leadership skills for future-ready leadership.
Master effective communication techniques in the workplace.
Strengthen emotional intelligence for team synergy and collaboration.
Enhance active listening to improve team engagement.
Apply conflict resolution strategies to manage workplace challenges.
Build influential leadership presence with confidence and integrity.
Improve presentation and public speaking skills for impactful delivery.
Cultivate team-building competencies for high-performing teams.
Implement strategic communication plans for leadership effectiveness.
Leverage feedback mechanisms to build trust and transparency.
Develop interpersonal relationship building for workplace success.
Navigate diverse communication styles with cultural intelligence.
Align communication and leadership styles with organizational goals.

Target Audience

Mid-level managers
Team leaders and supervisors
Aspiring professionals
HR professionals
Entrepreneurs and business owners
Project managers
Public speakers and trainers
Students in leadership programs

Course Duration: 5 days

Course Modules

Module 1: Fundamentals of Transformational Leadership

Definition and key traits of transformational leaders
Leading with vision, values, and purpose
Leadership versus management
Building trust and credibility
Self-assessment and leadership styles
Case Study: Jeff Bezos – Visionary Leadership at Amazon

Module 2: Effective Workplace Communication

Principles of clear and concise communication
Barriers to effective communication
Non-verbal communication signals
Adapting your message to your audience
Building clarity through feedback loops
Case Study: Internal communication breakdown at Nokia

Module 3: Emotional Intelligence for Leaders

Understanding emotional intelligence (EQ)
Self-awareness and self-regulation
Social skills and empathy in leadership
Handling difficult conversations with empathy
Using EQ to build cohesive teams
Case Study: Satya Nadella’s empathy-led culture at Microsoft

Module 4: Active Listening and Feedback

What is active listening and why it matters
Listening styles and techniques
Constructive vs. destructive feedback
Cultivating a listening culture
The role of silence and body language
Case Study: Google’s Project Aristotle – The power of psychological safety

Module 5: Conflict Resolution and Negotiation

Understanding the sources of conflict
Conflict resolution styles (Thomas-Kilmann model)
Steps in effective negotiation
Dealing with difficult team members
Mediation and collaborative solutions
Case Study: Starbucks’ employee conflict resolution practices

Module 6: Building High-Performing Teams

Stages of team development (Tuckman’s Model)
Roles and responsibilities in teams
Motivating diverse teams
Managing remote and hybrid teams
Aligning team goals with business objectives
Case Study: NASA’s team strategy for the Mars Rover project

Module 7: Public Speaking and Presentation Skills

Overcoming stage fright and nervousness
Structuring a compelling presentation
Use of visual aids and storytelling
Vocal clarity, pace, and body language
Managing audience engagement and Q&A
Case Study: TED Talks – How great speakers connect

Module 8: Strategic Leadership Communication

Aligning communication with vision and mission
Leading through communication in crisis
Communication planning for change management
Internal branding and messaging
Influence without authority
Case Study: Johnson & Johnson’s Tylenol crisis response

Training Methodology

Interactive presentations and visual storytelling
Role-plays, group activities, and scenario-based simulations
Real-life case study analysis and reflective discussions
Self-assessment tools and leadership style evaluations
Hands-on practice sessions with feedback from facilitators

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Leadership Communication Emotional Intelligence Professional Skills

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Oct 19 2026

19 Oct — 23 Oct 2026

💻 Online / Virtual session

Online $1,000