Educational Leadership and Management

Training Course on Performance Coaching for Underperforming Staff

Introduction

In today’s competitive work environment, underperformance is a challenge that many organizations face. Training Course on Performance Coaching for Underperforming Staff empowers managers, team leaders, and HR professionals with the tools to identify, understand, and transform underperformance into productivity. With a focus on employee engagement, behavioral coaching, data-driven performance management, and constructive feedback, this course fosters a culture of continuous improvement and accountability.

Designed with practical application in mind, the course utilizes real-life case studies, actionable coaching models, and evidence-based leadership strategies. Through hands-on learning and reflective practices, participants will gain the confidence and competence to drive positive change, reduce turnover, and enhance organizational performance. This course positions coaching not as a punitive action but as a strategic intervention for growth.

Programme Curriculum

Training Course on Performance Coaching for Underperforming Staff

Introduction

Course Objectives

Participants will be able to:

Identify causes of employee underperformance using data analytics and behavioral assessment tools.
Apply empathy-based coaching to foster psychological safety.
Develop personalized performance improvement plans (PIPs).
Use SMART goals to drive measurable performance outcomes.
Implement 360-degree feedback as a development tool.
Master motivational interviewing techniques for behavior change.
Enhance team productivity using collaborative coaching models.
Build resilience and accountability among staff.
Resolve conflicts through positive confrontation and dialogue.
Conduct impactful one-on-one coaching sessions.
Use KPIs and OKRs to measure coaching effectiveness.
Apply emotional intelligence to coaching conversations.
Promote a culture of continuous feedback and development.

Target Audience

HR Managers
Team Leaders
Supervisors
Department Heads
Organizational Development Consultants
Learning and Development Specialists
Project Managers
Executive Coaches

Course Duration: 5 days

Course Modules

Module 1: Understanding Underperformance

Define underperformance and its root causes
Identify internal vs. external factors
Recognize early warning signs of disengagement
Use assessment tools to analyze behavior patterns
Prevent bias in performance reviews
Case Study: Diagnosing Underperformance at TechCorp

Module 2: Communication and Active Listening

Practice non-verbal and verbal cues
Develop empathy in communication
Master the art of asking powerful questions
Apply the CLEAR model in conversations
Listen to understand, not to reply
Case Study: Coaching a Disengaged Sales Agent

Module 3: Setting SMART Goals for Performance

Define Specific, Measurable, Achievable, Relevant, Time-bound goals
Align goals with organizational vision
Involve employees in goal creation
Monitor progress using milestone check-ins
Adjust goals based on performance data
Case Study: Rebounding a Project Manager’s Performance

Module 4: Performance Improvement Plans (PIPs)

Structure effective PIPs with timelines
Use coaching language in PIPs
Define success metrics and outcomes
Avoid punitive tone—focus on development
Incorporate review checkpoints
Case Study: A Turnaround Story with a PIP at MedCare

Module 5: Coaching Techniques and Models

Apply GROW and OSKAR models
Use motivational interviewing
Implement solution-focused coaching
Balance directive vs. non-directive coaching
Track behavioral change over time
Case Study: Leadership Transformation at EduTrain

Module 6: Feedback and Difficult Conversations

Deliver feedback using SBI model
Create safe spaces for tough talks
Recognize personal triggers and bias
Practice de-escalation techniques
Reinforce trust during hard conversations
Case Study: Navigating Conflict at FinEdge

Module 7: Measuring Coaching Impact

Track KPIs and OKRs linked to coaching
Gather feedback from coached employees
Use performance dashboards
Conduct ROI analysis of coaching programs
Adjust strategies for continuous improvement
Case Study: ROI of Coaching in Logistics Inc.

Module 8: Building a Coaching Culture

Establish peer-to-peer coaching structures
Integrate coaching into performance reviews
Train internal champions as coaches
Recognize and reward coaching outcomes
Promote ongoing learning and reflection
Case Study: Coaching Culture at GreenBridge NGO

Training Methodology

Interactive workshops and role-playing exercises
Real-life case study discussions
Video-based coaching simulations
Self-reflection and journaling activities
Group coaching labs and peer feedback
Downloadable tools and templates for coaching

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Coaching methods improvement plans HR support tools

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Oct 19 2026

19 Oct — 23 Oct 2026

💻 Online / Virtual session

Online $1,000